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Faq
We can enhance your website by providing real-time interactions and generating content based on your existing information. đ Our AI agent analyzes key details such as products, pricing, and FAQs to ensure visitors receive timely and relevant responses. đ If you have specific needs or questions, feel free to ask! đ
AI2 costs 6.9$/month with 1000 text requests/chat and Vocal requests enabled. You can get up to 200 web pages Training automatically scraped and 200 Q&A training data you upload. Training Enhanced is included.
Oui , tous nos forfaits proposent des remises sur volume selon votre consommation . Cela s'applique aussi bien aux petites qu'aux grandes entreprises cherchant Ă automatiser leurs interactions clients .
Notre agent IA autonome analyse automatiquement votre site web pour extraire toutes les informations pertinentes telles que les produits, les tarifs, les promotions et les politiques de livraison. Il se forme en quelques minutes sans aucune intervention technique de votre part, garantissant une mise en service rapide et efficace.
The $6.9/month AI2 package does not include vocal answer capability or branding removal. All other major features are included as specified.
Yes, volume discounts are available for the $6.9/month AI2 package.
The $6.9/month AI2 package includes: 1000 text requests per chat, vocal requests capability, training for 200 web pages, ability to add new web pages training, 200 QA training sessions, enhanced AI training, website JS plugin, application JS plugin, agent analytics, and volume discounts. Note that vocal answers and branding removal are not included.
Yes, the AI2 package at $6.9/month includes training for up to 200 web pages.
Yes, the $6.9/month price for the AI2 package includes vocal requests capability.
Generic AI lacks what makes our solution powerful:
- No knowledge of your proprietary data
- Can't follow your specific business rules
- Doesn't learn from your company's unique patterns
- Provides no accountability for mistakes
Our AI becomes an expert on YOUR business - it knows your products, clients, and processes as well as your best employees do.
For Ai Chat agent, in few hours. For workflows, it depend of the complexity of your custom project. Implementation timelines vary by complexity:
- Basic automation: 2-4 weeks
- Department-level AI: 1-3 months
- Enterprise-wide deployment: 3-6 months
We move at your pace and can demonstrate value with a limited pilot in as little as 14 days. [Schedule a timeline consultation]
For Ai Chat agent, in few hours. For workflows, it depend of the complexity of your custom project. Implementation timelines vary by complexity:
- Basic automation: 2-4 weeks
- Department-level AI: 1-3 months
- Enterprise-wide deployment: 3-6 months
We move at your pace and can demonstrate value with a limited pilot in as little as 14 days.
Yes - our AI provides round-the-clock coverage with human backup:
- Instantly handles common requests anytime
- Escalates urgent issues to your on-call staff
- Provides detailed incident reports
We also offer optional premium support packages with guaranteed 15-minute human response times.
Our solutions are designed for elastic scaling:
- Automatically spins up additional AI agents during peak periods
- Scales down during slower seasons to save costs
- Handles 10x holiday volume without additional setup
You only pay for the capacity you actually use each month, with no long-term commitments.
We implement multiple safety layers:
1. Human review of all AI actions during initial deployment
2. Confidence thresholding - uncertain decisions get flagged
3. Continuous monitoring with weekly accuracy reports
Our contracts include a 99% accuracy guarantee after the training period, with financial penalties if we miss this target.
The AI studies your historical company data through multiple lenses:
- Communication patterns (emails, chat logs)
- Decision outcomes (sales wins/losses, support resolutions)
- Operational metrics (KPIs, production timelines)
It identifies how your top performers make successful decisions, then replicates and scales those patterns across your organization - while continuously adapting to new data.
Zero downtime. We implement all solutions in parallel with your live systems, thoroughly testing in a shadow mode before going live. Your team can continue working normally throughout the entire process - most employees won't even notice when we switch over to the AI-enhanced workflow.
Pricing is project-based and typically ranges from $15,000 for basic automation to $100,000+ for comprehensive enterprise solutions. The final cost depends on:
- Complexity of your data sources
- Number of systems needing integration
- Types of AI decisions required
We provide fixed-price quotes within 48 hours of understanding your requirements - no surprise fees later.
Yes, we specialize in modernizing older systems. We recently integrated AI with:
- A 25-year-old banking mainframe
- DOS-based manufacturing systems
- Custom-built FoxPro databases
Our engineers create secure 'bridge' solutions that allow your legacy systems to benefit from AI without costly replacements. Tell us about your specific system and we'll explain the integration approach.
Absolutely. Here are real-world examples we've implemented:
- Sales: Analyzes past deal data to score and prioritize new leads, then drafts personalized responses in your brand voice
- Customer Support: Automatically resolves 50%+ of routine tickets (password resets, order status) while flagging complex cases
- Operations: Predicts inventory shortages 3 weeks in advance by analyzing supply chain patterns
- HR: Screens resumes and schedules interviews for qualified candidates
Every solution is customized to your specific business needs.
Start by sharing your biggest pain points with us - whether it's slow client response times, data analysis bottlenecks, or seasonal staffing challenges. We'll schedule a free consultation to understand your needs, then propose a customized AI workflow solution with transparent pricing. You'll have full approval power before any work begins - no commitments required upfront.
Our team conducts a full analysis of your existing tools (CRM, ERP, ticketing systems, etc.) and designs custom AI solutions that work seamlessly within your current setup. The AI can automate repetitive tasks, extract valuable insights from your company data, and handle common client interactions - all while appearing as a natural extension of your existing systems. We ensure minimal disruption during implementation. [Contact us for a workflow analysis]
The monthly price for the AI2 package with 1000 text requests per chat is $6.9 per month.
We provide a private web interface link for your AI agent, accessible from your dashboard's 'Specific AI Agent' page in the plugins section. This gives you full functionality without needing your own website - just share the link with whoever needs access.
Your AI agent is versatile: integrate it into websites with one line of code, add it to browsers for staff training, set it up in terminals for customer service (like a digital secretary), connect it to internal systems for data queries, or use it as a standalone knowledge base. The setup depends on your specific needs and technical environment.
We don't support PDF or DOC files due to formatting inconsistencies that cause parsing issues. Please use TXT or CSV formats instead - they're more reliable and ensure your data is processed correctly without errors or missing information.
The more quality data you provide, the better the AI performs. With larger datasets, the AI can: recognize more patterns, make more accurate predictions, handle edge cases better, and provide more nuanced responses. Even small amounts of good data will work, but performance improves significantly as you add more relevant information.
No voice recordings are ever stored. Our system:
1. Converts speech to text in real-time
2. Immediately discards the audio
3. Processes only the text version
This meets strict GDPR/CCPA compliance standards while maintaining full functionality. Even our error analysis uses only the text transcripts, never the original audio.
We strictly do not record or store your actual conversations. Here's what we do track:
- Anonymized statistics (e.g., '35% of queries were about pricing')
- System performance metrics
- Error rates (to improve accuracy)
This approach protects your business confidentiality while letting us enhance the service. All stats are aggregated and never tied to specific users or sensitive queries.
You maintain 100% ownership and control:
- The AI only learns from what you provide (websites/documents you authorize)
- We never mix your data with other clients' information
- You can request complete data deletion at any time
Think of the AI as a super-fast study of your materials - it doesn't 'keep' your data, just the understanding derived from it.
Processing times vary based on:
- Data complexity (simple CSVs take minutes, technical manuals may take hours)
- Current system load (we prioritize time-sensitive requests)
- Data volume (typical 100-page document processes in <30 minutes)
You'll receive a notification when your data is fully integrated and ready for queries. During peak times, expect delays of 2-3 hours maximum.
While both methods work, uploaded documents typically yield 70% better accuracy. Here's why:
- CSV/uploads provide structured data (exact numbers, specifications, product details)
- Website scraping can miss contextual information or dynamic content
- Manual uploads let you curate the most relevant data
We recommend starting with document uploads for core knowledge, then supplementing with website scraping for broader context. The AI will automatically blend both sources for optimal performance.
Genius Plugin was founded in Delaware by four experts combining customer success, tech architecture, security and programming skills. We started with cybersecurity solutions, then after being acquired by an open-source group in 2024, evolved into AI-powered business automation. Our mission is making powerful AI tools accessible and affordable for all businesses.
Not currently.
Yes, for resellers only.
Common reasons: (1) AI lacks training data on your question (2) Spelling/grammar errors in your request (3) Mixed languages in one question (4) Reached your monthly request limit. Try rephrasing clearly in one language.
Voice accuracy depends on: (1) Clear speaking (avoid slang/mumbling) (2) Quiet environment (3) Proper microphone. The AI transcribes exactly what it hears - unclear input leads to inaccurate responses.
When you speak to the AI, it counts as: (1) Voice-to-text transcription + (2) Text response. If you want the AI to speak back, add (3) Text-to-voice conversion. Each step deducts from your monthly request limit.
Vocal in = You speak to the AI (voice input). Vocal out = AI speaks back (voice output). Basic voice requests (vocal in only) use 2 requests: 1 to transcribe your voice to text, 1 for the text reply. Full conversations (vocal in + out) use 3 requests: +1 to convert the reply to speech.
Yes, absolutely as a reseller you can have the dashboard with your own domain name. You just need to provide me with your preferred domain name and we'll handle the technical setup to point it to your dashboard. Your domain must have a CNAME record configured to properly route to our platform, and we'll take care of the rest including SSL certificate provisioning to ensure secure access. The process typically takes 2-6 hours after DNS propagation is complete. This gives you a fully white-labeled experience where your clients will only see your branding throughout the dashboard interface. For fastest setup, we recommend having your DNS management access ready so we can guide you through any specific configuration needed for your domain provider. Would you like us to send you the exact CNAME record details to prepare?
We offer flexible payment options to suit your needs: Standard Payment Methods: All major credit/debit cards (Visa, Mastercard, American Express, Discover), Digital Wallets (Apple Pay, Google Pay, Stripe), Alipay (for customers in eligible regions) For Resellers/Business Clients: Bank Transfers (USD to our U.S.-based bank account) . Stripe Invoicing (with auto-reconciliation). Country-Specific Options: Some regions may have additional local payment methods available at checkout. If you have specific requirements or prefer an alternative method, reply to this emailâweâll gladly assist!
Kayna embodies the essence of resilience in the face of the most extreme trials. Even when emotions seem numbed by circumstance, when you can no longer find answers, logic, or solutionsâKayna endures. This is no fair-weather love, nor fickle devotion. It is a deep conviction to never abandon her child, her parents, or her wife in hardship
Only if you're using the UL (Enterprise) version. The Free version is 100% read-only.
Yes â we provide a lightweight secure connector (plugin or endpoint) that you install once. No setup beyond that.
Yes â the Free version is included with all AI packages from AI1 to AI3. The Enterprise (UL) version is included with packages AI4 to AI6.
Itâs a secure, automated API connector that allows your AI Agent to interact with your WooCommerce store â fetching, updating, and reasoning over store data.
Yes â it works with all modern versions of WordPress and WooCommerce, and is designed to support most themes and plugins.
You can write or update data directly from the AI Agent, including: Update customer info (email, phone, addresses), Modify order status or add order notes, Update stock, price, descriptions, or metadata, Add items to cart, apply coupons, or create new ones, Add new attribute terms or categories, Securely define your own custom task logic
No â the Free version is read-only for security and simplicity.
It can fetch all product and order info securely, including: Search for products, categories, attributes, and reviews Filter by price or popularity Check order status or product stock View product variations, tax/shipping info, and bestsellers See customer order history
We do not have a contact page, you can reach us just by leaving a message to me and your request will be automatically redirected by subprocesses to the staff
You can define fallbacks, confirmations, or preview modes. You can also disable write-access for specific workflows, requiring human approval. Logs help quickly undo or trace any unintended actions.
Just install the plugin and connect your agent. Itâs fully modular and works alongside your existing themes and plugins. No theme edits or major setup required. It auto-registers all supported workflows and listens passively until triggered.
Yes. The AI understands 100+ languages, then responds in the original language.
Yes, especially with our Custom Enterprise version (not the entreprise version). You can define conditional workflows, time delays, event-based triggers (e.g. new order), and chained actions. These work similarly to Zapier but with AI-driven reasoning.
Yes. You can create a custom AI action that queries or updates any custom post type, user meta, API, or external service. As long as you define how it works (via PHP/Python... file or endpoint), the AI can use it.
No need. Almost Every conversation, triggered workflow, and action response is logged per user and timestamped. You can view live conversation from your dashboard.
All requests go through your secure server â nothing is sent externally unless explicitly allowed. Invoice links, for example, are generated temporarily and as soon as the link to invoice is provided to user, it will be removed from server.
Yes. For your custom tasks, every workflow can be permission-aware. You can define if it's available to customers, logged-in users, admins only, or staff roles. You can also deactivate or temporarily hide specific tasks. Simply add a PIN or secret words in parameters you send for example.
All critical operations (like cancelling orders, changing email/phone, requesting invoices) require verification â usually via order ID and email. You can enforce stricter rules, such as phone number match, IP match, or even OTP validation by creating your own custom task.
The AI doesnât recalculate taxes itself, but can fetch shipping and tax rules directly from WooCommerce or any compatible plugin. You can also define fallback logic or business rules the AI should follow.
Yes. Our short-intent resolver combines natural language understanding and recent conversation history to determine the most likely intent and prompt the user for missing details â like order ID or item to change.
Yes, with limits for our free ready to use workflows. For security and financial integrity, only allowed changes (e.g. updating the delivery address before dispatch, requesting cancellation or adding a note to delivery...) are permitted. Admins can define less stricter rules with his own workflows.
No. While WooCommerce is supported out-of-the-box, our system supports any type of website other than wordpress and obviously all WordPress core functions, major plugins, and any theme. You can even define custom workflows for non-WooCommerce use cases like user management, SEO updates, performance, and more.
Absolutely. You can define custom actions in your WordPress/Magento/Prestashop/Mobile Application, CRM, ERP.. from the AI dashboard. Provide the expected input fields (e.g. order_id, note_text) and the AI will automatically learn how to trigger via natural language. You have to add classes inside your website using same coding we use in our free plugin.
Yes. Our AI Agent connects directly to your WordPress/WooCommerce database. It auto-learns from your products, orders, pages, etc.. No manual training or data labeling is needed â everything is done in real time, securely.