Any data transmitted from the Client to the Company's Service (including but not limited to emails, ticket requests, API calls, account details, and all processed data) is explicitly NOT considered confidential or private. The Client acknowledges that transmitting data to our service constitutes an explicit waiver of any confidentiality claims.

It is the Client's sole responsibility to ensure that no inherently confidential information is transmitted through our Service. The Company bears no liability for data provided by the Client that the Client subsequently claims to be confidential or private.

By using our Service, the Client explicitly waives any claims to data ownership beyond what is necessary for service operation. Processed data may be used for service optimization and AI model training without compensation or notification.

We automatically collect technical information about your device including:

• IP address, browser type, and operating system
• Cookies and similar tracking technologies
• Usage patterns and service interaction data
• Referring URLs and search terms

When purchasing our services, we collect:

• Business name and contact information
• Billing and payment details (processed securely)
• Service configuration preferences

During service operation, we process:

• E-commerce platform credentials (API keys, tokens)
• Order data including statuses, notes, and customer information
• Workflow execution logs and automation results

We use collected data exclusively for:

• Providing and maintaining AI automation services
• Processing e-commerce operations (order status updates, notes, etc.)
• Service optimization and functionality improvements

We contractually limit data usage to the specific purposes outlined in our service agreements. Under no circumstances do we use data beyond these defined operational requirements.

Our AI systems may make automated decisions affecting order management and customer interactions. Clients who object to such automated processing must immediately:

• Uninstall our application from all systems
• Formally request account closure via registered email
• Cease all use of our Service

We implement multi-layer encryption throughout our data processing pipeline:

• End-to-end TLS 1.3 encryption for all data transmissions
• AES-256 encryption for data at rest
• Tokenization of sensitive credentials
• Encrypted backups with limited retention

We enforce minimal data retention according to these standards:

• Chat/Text Data: Automatically purged after 60 days
• Voice Data: Never stored - processed in real-time only
• Order Processing Data: Retained for 90 days for operational integrity
• Account Data: Maintained while active, deleted 30 days after termination, immediately on request

Our security measures include:

• Regular penetration testing and vulnerability scans
• Strict access controls with role-based permissions
• 24/7 monitoring and intrusion detection systems
• Secure development lifecycle practices

We categorically do not sell, trade, or monetize client data. This is fundamentally against our business model and operational principles.

We only share data under these strict conditions:

• With payment processors for transaction completion
• When legally compelled by valid court orders or subpoenas
• With contracted sub-processors under strict DPAs

We execute formal DPAs with all clients that specify:

• Exact data processing scope and limitations
• Security requirements and breach notification procedures
• Data return and destruction obligations
• Liability limitations and indemnification terms

Merchants using our service must:

• Obtain necessary consents from their customers
• Ensure transmitted data complies with all relevant regulations
• Maintain their own data protection measures
• Regularly audit their use of our Service

We process these categories of merchant data:

• Platform credentials for service access
• Order information for automation functions
• Configuration settings for workflow execution

The Company shall not be liable for:

• Merchant misuse of our Service
• Data breaches originating from merchant systems
• Regulatory violations caused by merchant actions
• Financial losses resulting from service interruptions

Clients may:

• Request access to their account data
• Correct inaccurate account information
• Request service termination and data deletion

To terminate service and request data deletion:

• Uninstall all Genius Plugin components
• Submit formal termination request via registered email
• Allow 14 days for complete data purging

Any disputes regarding data handling:

• Must be submitted in writing within 30 days of incident
• Are subject to binding arbitration in Dover, DE, USA
• Are limited to direct damages not exceeding service fees paid